Privacy Policy

Who We Are

Suncamper Motorhomes is an Australian motorhome manufacturer based at Unit 3, 9 Sefton Road, Thornleigh NSW 2120. We design and build motorhomes across the Sherwood, Saxby, and Sovereign ranges and sell direct to the public through our Thornleigh showroom and online at suncampermotorhomes.com.au. We hold Motor Dealer Licence MD19015 and have been manufacturing motorhomes in Australia for over 45 years.

What Information We Collect

We collect personal information only when it is necessary to deliver our products and services.

Information you give us directly

• —Your name, email address, phone number, and postcode when you submit an enquiry, request a brochure, or register interest in a model.
• —Your motorhome preferences and lifestyle needs when you use the Design Yours configurator or the Find My Motorhome quiz.
• —Payment and identity information when you proceed with a purchase, collected securely at point of sale.

Information collected automatically

• —Technical data about your device, browser, and how you navigate our site, collected via Google Analytics 4. This data is aggregated and does not identify you personally.
• —Cookies and similar tracking technologies. See the Cookies section below for detail.

Information from third parties

We do not purchase or receive personal information from third-party data brokers.

How We Use Your Information

We use your personal information to:

• —Respond to your enquiries and send you the information you requested.
• —Process your order or reservation if you proceed with a purchase.
• —Send you relevant communications about new models, events, and updates, where you have opted in.
• —Improve our website and marketing based on aggregated usage data.
• —Meet our legal and compliance obligations as a licensed motor dealer (Motor Dealer Licence MD19015).

Marketing Communications

If you submit an enquiry or register interest in a model, we may send you relevant follow-up information about Suncamper products and events. Every marketing email includes an unsubscribe link. You can opt out at any time by clicking unsubscribe or by emailing us at sales@suncampermotorhomes.com.au.

We do not sell, rent, or share your contact details with third-party marketers.

Who We Share Your Information With

We share your information only where necessary to run our business. This includes:

If you are located in New Zealand, please note that some of the service providers listed above are based overseas, including in the United States, and the privacy protections that apply in those countries may not be equivalent to those under the New Zealand Privacy Act 2020. By submitting your information to us, you acknowledge this transfer.

We do not disclose your personal information to any other third party without your consent, except where required by law.

Cookies

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep forms secure, and understand how the site is used.

What cookies do we use?

We group cookies into three categories. When you first visit, we ask which optional categories you allow. You can change your choices at any time using the Cookie Preferences link in the site footer.

• —Necessary: Required for the site to function. This includes Google reCAPTCHA on enquiry and download forms to prevent spam and fraud. These cookies cannot be turned off.
• —Analytics: Google Analytics (GA4) collects aggregated data about how visitors use the site, such as pages viewed and general traffic patterns. We do not use GA4 to collect personally identifiable information.
• —Marketing: ActiveCampaign site tracking (via its diffuser script) helps us understand how visitors arrive and interact before submitting an enquiry. Where Google Analytics is linked to Google Ads in our Google account, aggregated analytics data may also inform Google Ads reporting.

How to manage cookies

Use the Cookie Preferences link in the footer to update your choices on this site. You can also control and delete cookies through your browser settings. Disabling certain cookies may affect how forms or optional features work. For general guidance, visit allaboutcookies.org.

Data Storage and Security

Your personal information is stored on secure servers operated by our service providers (Vercel, ActiveCampaign, Monday.com, Microsoft). We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. If you ask us to delete your information, we will do so unless we are required to retain it for legal or compliance reasons.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, contact us at:

We will respond to your request within a reasonable timeframe and at no charge.

Complaints

If you believe we have handled your personal information in a way that is inconsistent with the Australian Privacy Principles, or with the Information Privacy Principles under the New Zealand Privacy Act 2020 if you are in New Zealand, you can make a complaint by contacting us at the details above.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the privacy regulator for where you are located:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

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